Privacy Policy

1. Information We Collect

Personal information. When you contact us by phone, email, text or the form on this website, we receive your name, email address, postal address where you provide one, and any information you choose to share about your situation, such as the type of property or the area you are interested in.

Mobile information. The mobile telephone number you provide for SMS communications, together with the consent record described in section 3.

Usage data. This website is a static informational site. Our hosting provider keeps standard server logs, which may include IP address, browser type, pages requested and the time of the request, for security and operational purposes.

Cookies and tracking data. See section 6.

2. How We Use Your Information

• To respond to your inquiry and provide the consulting services you request
• To communicate with you about your inquiry
• To send you text messages you have opted in to receive
• To improve this website and our services
• To keep records required for our business and to comply with legal obligations
• To maintain the security of this website

3. SMS Communications & Consent

By providing your mobile telephone number and checking the corresponding box, you give The Brainy Company LLC (doing business as The Brainy Company) your express written consent to send you recurring text messages of the type described beside that box, including messages sent using automated technology. Consent for non-marketing messages and consent for marketing messages are given separately, and neither box is checked for you.

Those messages may include:

• Replies to your inquiry and other customer support communications
• Service updates and account notifications
• Consultation scheduling and appointment reminders
• Promotional and marketing messages, where you gave separate consent for marketing

Consent to receive SMS messages is not a condition of purchasing any goods or services.

When you opt in we record your mobile phone number, the date and time you consented, the wording of the consent you agreed to, and the method you used to opt in. We keep this record as proof of your consent. We also record the messages exchanged between you and us and whether you later opted out.

Your number is used solely to send you the messages you consented to receive and to respond when you message us. Message frequency varies, typically 2–6 messages per month.

Reply STOP to any message to stop receiving text messages from us. You will receive one confirmation and no further messages. Reply HELP for help at any time. Message and data rates may apply. Reply HELP to any message from The Brainy Company for assistance, or contact us using the details below.

4. Sharing of Information

We do not sell, rent or share your personal information with third-party companies for their own marketing purposes.

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text message opt-in and consent data are never shared with any third party or affiliate for their own marketing or promotional purposes.

We share information with service providers only where it is necessary for them to provide services on our behalf — such as our messaging platform, telecommunications carriers, email provider and web hosting — and those providers may not use mobile information or SMS consent data for their own marketing or promotional purposes. We may disclose information where required by law, to comply with legal process, or to protect our legal rights.

5. Data Security

We implement reasonable administrative, technical and physical safeguards designed to protect your information, including encrypted transport for this website and access controls on the systems that hold inquiry and consent records. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

This website is static and does not set advertising or analytics cookies, and we do not use third-party trackers, advertising pixels or cross-site profiling to understand visitor behavior.

Our hosting provider records standard server logs as described in section 1, and your browser may cache pages and stylesheets so the site loads faster. You can control cookies and site data through your browser preferences; because we do not rely on cookies, disabling them does not affect how this site works.

7. Retention

We keep client and inquiry records for as long as needed to provide our services and to meet legal and accounting obligations. Consent records and message history for the text messaging program are retained for as long as required to demonstrate compliance with applicable telecommunications and consumer protection rules.

8. Your Rights & Choices

You have the right to:

• Access, correct or delete the personal information we hold about you
• Opt out of marketing communications
• Withdraw your consent to text messages at any time by replying STOP to any message
• Ask us to stop contacting you

To exercise these rights, contact us using the details in section 11.

9. Children's Privacy

This website and our services are intended for individuals aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us with information, contact us and we will delete it.

10. Changes to This Policy

We may update this policy from time to time. The effective date at the top of this page shows the version in force.

11. Contact Us

Questions about this policy, your information or our SMS practices:

• The Brainy Company LLC
• Email: support@brainy-company.com
• Phone: 949-771-1575
• 8200 Bolsa Avenue Space 131, Midway City, CA 92655